Awful!
My husband bought me this item for Christmas to replace my old small cuisinart that I've had for years. Unfortunately, the new one doesn't measure up to the old one at ALL. It went back in the box after one use and returned to the store. I started by grating some potatoes for my potato pancakes. What a MESS! I hate the new design where nothing can be taller than the food shoot, because the unit will not power up until the top is engaged. My old machine did not do this. So I would be unable to slice celery, cucumber, carrot, potato, without first cutting it all in to hunks shorter than the food tube. Unacceptable. If I have to go to all that trouble, I may as well just slice the food up myself! Also, the shredding feature was horrible. I had an entire slice of potato left that wouldn't shred because the food pusher wouldn't go down far enough. So after shredding 4 potatoes, I was left with 4 good sized slices of potato that wouldn't go through. In addition to that, there...
Great performer, very poor materials
Having spent 20+ years in busy restaurant kitchens, I know the value of a well-made piece of equipment. I have always found that Cuisinart was a great choice for our home kitchen. In this case, the DLC-2011 has performed well at every task, but the materials have failed over time. The first to go was the shaft for the shredder plate. Next was the handle on the bowl. Now we lost the shroud around the safety latch on the cover. If we buy this replacement piece, I will have paid about 75% of the price for a brand new unit. This is quite simply material failure over time to a degree that is unacceptable. The pieces all failed along seams or other places where one piece joined another. I should note that the plastic covering the buttons is starting to crack around the underlying switch. The motor still runs like a champ!
We take very good care of all our kitchen equipment, and do not exceed the capacity of any given appliance. We tend to invest in pieces that will be around for...
Cuisinart Costiomer Service
As long as you don't need customer service, you will be OK. Cusinart has possibly the worst customer service I have ever experienced. I burned out a motor on my DLC-2011BC (apparently a common problem). I was told I needed to send the unit back for warranty service as the motor is warranted for 10 years. I sent it back the next day. Six weeks later I finally received a letter stating that the repairs would cost $46 (apparently for shipping and labor). I contacted them to find out why a warrnted repair, which per the warranty would be completed free of charge to the consumer, costs $46. They said they would get back to me in three days with an answer. Two weeks later, no repsonse. I called back and spoke to another individual and a supervisor both of which were were of totally no assistance. Here it is nine weeks after I sent my unit to Cuisinart and I am no closer to getting the warranty work completed than I was then. If you have a Cuisinart product and it breaks under the...
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